Privacy Policy

This Privacy Policy explains how Nursery Willow Grouse (“we”, “us”) handles personal information when you visit willow-grouse.hair or contact us about our services in Split, Croatia.

We are a local business at 55 Bridge Street, Split. Reach us at [email protected] or +385 1 5488 313. Our practices respect GDPR / AZOP requirements applicable in Croatia.

Information we collect

We collect information you send through our contact form or email, including your name, email address, phone number if provided, and message content. Server logs may record technical data such as IP address, browser type, and pages requested for security and reliability.

If you enable optional analytics cookies through Settings, we may process anonymized usage metrics. Necessary cookies support basic site functions and consent storage on your device.

How we use information

We use contact details to reply to inquiries, schedule visits, prepare estimates, and improve how we describe services. We do not sell personal data. We do not use your information for automated decision-making that produces legal effects concerning you.

Legal bases and retention

Where GDPR / AZOP applies, we process data based on your request to take steps prior to a contract, our legitimate interest in operating a safe website, and consent for optional analytics. Messages are kept only as long as needed to complete the conversation or meet accounting needs, then deleted or archived securely.

Sharing and transfers

We may share data with hosting or email providers who process information on our instructions. If data leaves Croatia, we seek appropriate safeguards. We may disclose information when required by law or to protect rights and safety.

Your rights

Depending on GDPR / AZOP, you may request access, correction, deletion, restriction, or objection, and you may withdraw consent for optional cookies. Contact [email protected] to exercise rights. You may also contact the relevant supervisory authority in Croatia.

Security and updates

We use reasonable measures to protect personal data. No transmission method is perfect, so avoid sending highly sensitive documents through the public form. We may update this policy; the current version is posted on this page.

Last updated: August 2026. Nursery Willow Grouse, 55 Bridge Street, Split. Email: [email protected].